M100986: Managed device and Distribution server version 8.0 patch: Improvements to serial number detection

This patch addresses a problem relating to serial number detection in ManageSoft for managed devices and ManageSoft for distribution servers. This patch may be installed on version 8.0.

Customers should consider deploying this patch if WMI queries for a device's serial number during inventory scanning are returning incorrect or blank results.


To install, run:

msiexec /l*v %TEMP%\MgsKB100986.log /qb- /p MgsKB100986.msp REINSTALL=ALL

A simple external installer ManageSoft package has been created to deploy the patch. Both the MSP file and the Managesoft package are contained in the attached file Mgs100986.zip.

A reboot is required to complete the installation if ManageSoft is installing a package at the time the patch is installed. In that case, the reboot does not have to be performed immediately, but the issue will not be resolved until the reboot is performed. Use the additional msiexec parameter REBOOT=ReallySuppress to suppress any reboot at the time of patch installation. If the patch is deployed via an external installer-based ManageSoft package, Windows Installer will return a non-0 exit code if a reboot is required. ManageSoft will typically interpret that as an installation failure. If the patch installation really did succeed, the installation should be reported as a success after the next policy update.

Uninstallation is only possible on Windows XP SP2, Windows Server 2003 SP1, or later platforms, or on earlier platforms running Windows Installer 3.0 or later.

Changes made by installing this patch

Installing this patch makes the following changes:

  • Installs a new [INSTALLDIR]\Tracker\ndtrack.exe (file version 8.0.1024.4246)
  • Installs a new [INSTALLDIR]\RemoteExecution\Public\Inventory\ndtrack.exe (file version 8.0.1024.4246)
  • Sets the registry entry HKLM\SOFTWARE\ManageSoft Corp\ManageSoft\Patches\KB100986 = 8.0.1024.4246

Problems fixed by this patch

This patch fixes the following problems:

  • 72888 Need alternative method for getting SerialNumber if unavailable from WMI


M100984: Managed device version 8.0 patch: Peer-to-Peer and Reboot issues


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