M100335: Stopping automatic retry of downloading schedule on managed device reboot

ManageSoft has a feature that ensures managed devices are able to recover from any installation that leaves them without a schedule. This may occur if the distribution server they are supposed to contact is unavailable.

This document describes how to switch off this feature. You may wish to do this if, for example, a customized process is being used to adopt the managed device.

Introduction

There are two registry keys that control the ability of ManageSoft to recover from failed automatic adoption processes. These registry keys attempt to retrieve a new schedule for any computer that doesn’t have one. The registry keys are:

• RetryPolicy
• RetryPolicyCommand

Both keys are set under:
HKLM\SOFTWARE\ManageSoft Corp\ManageSoft\Schedule Agent\CurrentVersion\

RetryPolicy

When True, ManageSoft attempts to retrieve ManageSoft policy once the managed device boots up and no machine schedule exists on the managed device. When performing automatic adoption of managed devices, this ensures temporary network outages do not halt the ManageSoft adoption process.

This entry can be set in the registry, or on the scheduling agent command line.

This entry can only be set under HKEY_LOCAL_MACHINE.

If, for some reason, no schedule is being used in your organization, it is recommended to set RetryPolicy to False. (RetryPolicy=False.)

Once set, managed devices can no longer attempt to receive a schedule at reboot if they do not currently have one.

RetryPolicyCommand

If RetryPolicy is set to True, ManageSoft uses the command stored in RetryPolicyCommand to attempt to retrieve group policy. The policy is retrieved from the last known policy location, or can be included in the RetryPolicyCommand value.

This entry can be set in the registry or on the scheduling agent command line. This entry can only be set under HKEY_LOCAL_MACHINE.