RFL200136: Blocked Users

Typing in the wrong password multiple times (per default 5 times) blocks the account that only can be then unblocked by your RayFlow administrator.

In browser context, there will be displayed an alert

"Your user account has been blocked, please contact the administrator."

In RayFlow Client context there will be displayed an alert

"Invalid RayFlow credentials. Entered user does not exist or has been blocked."

Solutions:

If you are working on a RayFlow version that is hosted by Raynet, please visit the Raynet Support Panel and open a General Question request.

In case of an Onpremise installation, please contact your RayFlow administrator. 

If you have Admin rights and like to unblock a blocked user, navigate to Users Administration, select the blocked user and click to the Edit button:

Then disable the "User is blocked" checkbox and save changes. The user is again unlocked.

If you have any other questions regarding blocked user, feel free to contact us at any time.