RPK200044: Remote PackRecorder is not working with Dell KACE RayPack Edition

Affected Versions 

RayPack for Dell KACE 1.4.4585.15

Issue

When starting Dell KACE RayPack Edition with the RayPackFreePackRecorder.license from <INSTALLATION_PATH>\RayPack\RemotePackRecorder\ subfolder, the license wizard will be started instead.

Reason

the RayPackFreePackRecorder.license contained within this version is incompatible with the RayPack for Dell KACE Edition.

Solution

Replace the RayPackFreePackRecorder.license with the file attached to this Knowledge Base article.

Related topics

• Support Ticket ID: 5029
• RPK200000