RN200905: Known Issue: Several connector tasks fail - Could not load file or assembly '<file or assembly name>'.

Product

RaynetOne Data Hub Agent 14.0 to 14.1 u01

Issue

This issue occurs when the Data Hub Agent is installed on a drive other than C:\, as parts of the installation will still be placed within its default INSTALLDIR of "C:\Program Files (x86)\RayVentory\DataHubAgent\", while the rest is installed to the desired location, such as "E:\Program Files (x86)\RayVentory\DataHubAgent\". 

Impact

Several connector tasks will fail when run from a 14.0/14.0 u01 Data Hub Agent with an error mentioning the file or assembly that cannot be found.  For example, the v2 Catalog tasks will fail with the following error:

"Could not load file or assembly 'Microsoft.SqlServer.Server, Version=1.0.0.0, Culture=neutral, PublicKeyToken=23ec7fc2d6eaa4a5'. The system cannot find the file specified."

 

This situation will unfortunately prevent the 14.1/14.1 u01 Data Hub Agent from connecting to Data Hub, and will cause it to record similar entries within its Agent.log file as below: 

[ERROR] [Raynet.RayVentory.DataHub.Agent.ServiceWorker]: at System.Net.NameResolutionTelemetry.BeforeResolution(Object hostNameOrAddress)

 

Workaround

  1. Stop the "RayVentory Data Hub Agent" service.
  2. Move the contents of "C:\Program Files (x86)\RayVentory\DataHubAgent\" to the intended installation location. 
  3. Start the "RayVentory Data Hub Agent" service.

Alternatively, install the Data Hub Agent on the C:\ drive until this issue is resolved. 

 

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