Q207913: What is the process for referring support incidents to Professional Services?

What is the process for referring an incident to Professional Services for a chargeable service?
You should complete the information in the template below and then send it to all of the following people:
  1. Alan Swindells
  2. Ramendra Roy
  3. David Lerch
  4. Jill Powell
  5. Edward McNeil
One of these will pick it up as appropriate.
TSE Name:
Company Name:
Support Incident #:
Account Manager or Services Manager that it was sent to:
Opportunity # from Pivotal or SalesForce (if known):
Brief Description of issue / reason for services and how it was identified:


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